CommunicationWhen someone avoids clear communication and leaves you guessing, take responsibility for your responses. Say, 'I'm willing to respond. I'm not willing to guess.' This sets boundaries and encourages direct dialogue.
CommunicationWhen someone is being intentionally rude or belittling you, ask them to repeat the comment. This disrupts their expectation, reduces their enjoyment, and shifts the focus back to them.
CommunicationWhen someone is being intentionally rude, ask them to repeat their comment. This catches them off guard and reduces their enjoyment of the situation.
CommunicationAddress problems directly to prevent them from escalating. If raising an issue makes you the target, it's a sign the problem needs to be discussed openly.
CommunicationHealthy conversations help identify and resolve issues rather than creating problems. If raising a concern makes you the problem, it indicates a deeper issue that needs addressing.
CommunicationUse the phrase 'maybe so' to de-escalate tense situations and avoid regrettable reactions.
CommunicationUse the phrase 'maybe so' to de-escalate tension and show openness during disagreements.
CommunicationUse the phrase 'This conversation matters to me and that's why I'm not having it right now' to assert control over the conversation's timing. Schedule discussions when you're prepared, not reacting to others' schedules.
CommunicationUse the phrase 'This conversation matters to me and that's why I'm not having it right now' to assert readiness for a disagreement. Schedule the discussion when you're prepared, rather than reacting to others' time frames.
CommunicationDon't accept bad apologies. Insincere apologies deflect responsibility, so focus on holding the person accountable for their actions. Respond by clarifying what they did wrong and setting boundaries to prevent future harm.
CommunicationDon't accept bad apologies. Insincere apologies are often attempts to deflect blame or shift responsibility. Focus on the person's actions, not your feelings. Respond by setting boundaries and holding them accountable for their behavior.
CommunicationDon't apologize for crying at work. It's a natural stress release and not a sign of weakness. Label your tears as stress, gratitude, or overwhelm to take control of your emotions.